Resort Reservation Specialist
Do you enjoy working in sales and customer service roles? Are you looking for a dynamic and growing organization that will both challenge and reward you? Join our team at Sun Communities and embark on an exciting new opportunity! We are looking for a Resort Reservation Specialist to create a pleasant and engaging experience for our RV resort customers. If you have customer service experience, we want to talk to you!
OVERVIEW
Resort Reservation Specialists create a pleasant and engaging experience for our RV resort customers through inbound and outbound call efforts, complete site reservation transactions and sell vacation rental home reservations, vacation enhancers and upgrades.
JOB DUTIES
- Field incoming web chats and phone calls from the resort hotline and field.
- Guide incoming callers through the reservation process.
- Advise customers through the customer experience process.
- Educate guests on resort locations, amenities and bookings.
- Meet and/or exceed targeted calls, site nights, presented/handled call ratios, and revenue creation on a daily, weekly and monthly basis.
- Ensure a positive customer experience by effectively managing the site rental process through inbound and outbound calls and Sales Force lead software which includes reservations, reservation payments, and retaining knowledge of all company RV resorts and amenities.
- Work with existing customers to obtain potential new customers through referral programs.
- Maximize sales by extending the stays of customers, reserving future bookings, and selling vacation enhancers.
- Meet and/or exceed all reservation goals as assigned.
- Adhere to all company policies regarding inbound and outbound calls.
- Other duties as assigned.
REQUIREMENTS
- High School Education (some HS education required)
- Minimum of 1 year sales and customer service experience
- Excellent customer service and organizational skills
- Strong interpersonal and communication skills
- Basic computer proficiency skills including the ability to use Microsoft Office Suite, email and internet
PERKS
At Sun RV Resorts, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with an award-winning work environment and awesome perks!
- Paid sick leave
- Online access to view and update personal information, review paystubs, annual W2s, and more
- Participation in company-wide SunRewards program
- Team Member Perks & Benefits Program with hundreds of discounts on things like mobile phone service, travel, retail, and more
- Access to hundreds of online learning modules via Sun University
- Vacation RV site rent discounts at SunRV Resorts nationwide
Estimated Salary: $20 to $28 per hour based on qualifications.
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